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Privacy Policy

Moving Partnership Limited ("Moving Partnership") is committed to safeguarding the privacy and security of our customers and website visitors. We fully appreciate and respect the importance of data privacy and security on the Internet and this policy explains how we handle and use your personal information, including:

At all times we have tried to explain things as clearly as we can, however if you have any questions, comments or suggestions relating to this notice please contact our Customer Service Manager.

As a business we adhere to the following data principles:

1. How do we collect information about you?
The minimum personal data that we require is your name, your phone number and/or email address, your origin and destination addresses. We may need to collect more personal data if it is necessary depending on the service we are supplying you with. For example, international relocations may require us to collect a copy or scan of your passport.

In any interaction you may have with the Moving Partnership, we collect information in following ways:

1.1 Directly Provided Data - When you directly give information to us
This occurs when you talk to us on the phone, use a form on our website, or any time you visit, receive a quote, or communicate with us (including requesting a call back or an online quotation request), you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like ‘Detailed Quote’. All this information requires a direct action by you at that time in order for us to receive it.

1.2 User Authorised Data - When you give us permission to obtain information from other accounts

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, social media is an important part of how the Moving Partnership interacts with customers and in using social media (e.g. by signing onto the Moving Partnership using your Facebook or Twitter log-in), you may give us permission to access your information in that social media channel or in other services. This would enable us to obtain information and content from those social media accounts. Mobile users of the Moving Partnership can also choose to provide us with location data.

The information we obtain from those services does depend on your individual settings for that service or their own privacy policies so we do recommend that you regularly check what these are.

1.3 System Collected Data - Information or data collected by our systems when you use our website

Whenever you use a website, app, or other Internet service, there is certain information that gets created and recorded automatically by the IT systems necessary to operate that site or service.

a) The Moving Partnership uses “cookies” (a small text file sent by your computer each time you visit our website, unique to you or your browser) to provide a better user experience when using our website or apps.  We may use cookies to store your language preferences or other settings, so you do not have to set them up every time you visit The Moving Partnership. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser, for more information on how we use Cookies please visit

b) The type of device (for example whether you are using a Mac or a PC, or an iPhone or an Android phone) you are using to access The Moving Partnership may provide us with information about your device. This may include what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

2. How may we use your information?
We collect information from you in order to be able to provide the highest standard of services to you. If you do not provide us with the personal data we require it may be impossible for us to perform our services to the best of our ability. 

The information we collect is used in the following ways:

3. How we may share the information we collect
We are aware that you are trusting your information with the Moving Partnership, but there are times, in order to carry out our business, we do need to work with a number of third parties who are experts in their particular fields (such as Insurers, FX Exchange companies, handymen, carpet-fitters, antiques restorers and plumbers).

4. How long do we keep your information for?
Generally we retain the information you provide either while your account with us is still in existence, or as needed to be able to provide relocation or storage services to you. Occasionally we may need to retain some of your information for a limited period of time for legal reasons, such as to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, even after you have closed your account or our services are no longer required.

5. What we DO NOT do with your information
WE WILL NOT Sell your information without your consent, this includes any personally identifiable information – including your name, address, e-mail address, or credit card information, to any third party.

WE WILL NOT Share your information with third-party advertiser or ad networks: We do not currently display third party adverts on our website and will not share your personally identifiable information with any third-party advertiser or ad network.

6. Your choices and options
At all times, the Moving Partnership aims to offer you simple methods to manage your personally identifiable information that we retain and protect. You can verify the details you have submitted to the Moving Partnership by contacting our Customer Service Manager:
F.A.O. Customer Service Manager
Moving Partnership Limited
6 Speedwell Way
Harleston Industrial Estate
IP20 9EH

We may request proof of identity before we reveal any held information, including your e-mail address and possibly your address, as part of our security procedures.

You can also contact us by the same method to change, correct, or delete your personal information controlled by the Moving Partnership regarding your preferences at any time.

To link or unlink your social media account (i.e. Facebook or Twitter) from our own social media pages and profiles you will have to do this via your own social media platform account settings.

You can opt-out of receiving marketing emails from us at any time by contacting our Customer Service Manager (details above). Please note that it might take a few days our systems to be updated, and that you might receive a small number of emails from us while we process your request. Please also note that you will still receive service communications from time to time as these are not marketing communications but essential notifications to do with how we provide our services to you.

At any time, you can request a copy of the personal data we hold on our systems about you. If you wish to do so, please contact our Customer Service Manager (details above) who will be able to assist you with your query. We won’t charge you anything for this service, but we might need to ask some further questions to confirm your identity before we provide any information.

You may also have choices available to you through the device or software you use to access our websites such as the control cookies or other types of local data storage, or your mobile device may provide you with choices around how and whether location or other data is shared with us. Please refer to your device or software provider to learn more about managing these options.